Shipping Policy
At Bamber Lake Activewear, we are committed to providing our customers with a seamless online shopping experience. Our shipping policy is designed to ensure that your order gets to you in a timely and efficient manner, no matter where you are in the United States.
Shipping Timelines
Our standard shipping timeframe for orders is 8 to 14 business days, excluding weekends and holidays. However, this estimated delivery time may vary based on external factors, such as the destinations address, shipping, partner, and other unforeseen events. We will do our best to keep you informed of any potential delays and provide tracking information for your order once it’s shipped.
Fulfillment
We strive to fulfill and ship orders as quickly as possible. Typically, orders are processed and ship within 2 to 3 business days from the date of purchase. Please note that orders placed over the weekend or during holidays will be process the next business day.
Delivery Destinations
We ship anywhere in the United States. However, please note that some states may have restrictions or requirements that could affect delivery times. If you have any questions or concerns about shipping to your location, feel free to contact our customer service team at support@bamberlakeactivewear.com.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@bamberlakeactivewear.com. Please note that returns will need to be sent to the following address: 11201 Ed Brown Rd, Charlotte North Carolina 28273
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@bamberlakeactivewear.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kenjiannarone@gmail.com.
Shipping Costs
We offer free shipping on all orders over $100. For orders under $100, shipping charges will be calculated and displayed at checkout. Please review your order summary before completing your purchase for accurate shipping costs.
Potential Delays
While we make every effort to ensure timely delivery of your order, there may be unforeseen delays due to factors beyond our control. In the event of any delays, we will do our best to keep you informed, and provide updates on your order status.
Tracking Orders and Handling Lost or Damaged Items
Once your order has been processed and shipped, we will provide you with a tracking number and carrier information via email. You can use this information to track your order and monitor it’s progress. If you have any concerns about a lost or damaged item, please contact us immediately, so we can work to resolve the issue.
Additional Information
Please note that our shipping policy may be subject to change, and we reserve the right to modify it at any time. By placing an order with us, you agreed to our shipping policy and terms of service.
If you have any questions or concerns about our shipping policy or need assistance with tracking your order, please don’t hesitate to contact our customer service team. We are here to help and ensure that your shopping experience with us is exceptional!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately, personalized products are non-returnable.
To start a return, you can contact us at support@bamberlakeactivewear.com. Please note that returns will need to be sent to the following address: 11201 Ed Brown Rd, Charlotte North Carolina 28273
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@bamberlakeactivewear.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, personalized products are non-returnable.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bamberlakeactivewear.com.